Service Policy

Confidentiality:

All clients of  The Results Lounge may be assured of complete confidentiality regarding all aspects of their treatments and services.

 

Appointments:

– Please arrive 15 minutes before your scheduled appointment so that you may relax and enjoy our beautiful facility, and any necessary paperwork may be completed prior to your service. 

– Your timeliness is greatly appreciated, so that we are able to dedicate the appropriate amount of time to your scheduled treatment/service. Lateness of more than 15 minutes will result in rescheduling your appointment. 

– Please have your credit card or gift certificate number available to hold your scheduled appointment time. 

– 24-hour advance notice is required to reschedule or cancel appointments. If we are notified less than 24 hours in advance, a $50.00 fee will be charged. 

– If no notice is given for a missed appointment, the full service fee will be charged. 

 

Spa Etiquette: 

We ask you to please turn off your mobile phone when inside the spa to maintain a serene ambiance and in consideration of other guests. We like to think of this as your time to unplug and relax. For the health and safety of our clients and staff, smoking is not permitted in our facility. While we love children, but for us to provide a safe and comfortable spa experience, children under the age of 15 are not allowed in our medical spa, unless they will be receiving services and are accompanied by an adult. 

Refunds/Returns:

Gift cards are non-refundable, however, they are transferable to another party. We will gladly accept the return of any skin care product within 15 days of purchase for a full credit to your Med Spa of Virginia Total Wellness Center account or for an appropriate product exchange. 

Payments:

We accept Cash, Master Card, Visa, Debit Cards and Personal Checks, as well as Med Spa of Virginia Total Wellness Center Gift Cards. All spa prices are subject to change.

 

 

Privacy Policy

The Results Lounge  deeply respects the privacy of its visitors. You are not required to register or provide any personal information in order to access information on our site. We do not sell or share your name, email address, or other personally identifiable information with any third party without your explicit consent or as required by law. 

The Results Lounge does not buy, sell, rent or trade email lists. All email marketing efforts we undertake are targeted toward individuals who have opted and agreed to be contacted by us in such manner. If you have opted in to receive emails, we promise not to bombard your inbox with spam.

Information from our web server.

Our web server automatically tracks site visitor usage of The Results Lounge web site. This information includes only the domain name; it does not collect email addresses or any other personally identifiable information. 

The information we collect automatically by our web server is used to better understand general site usage patterns, improve site usability, and improve site content. This information does not include any personally identifiable information. 

No personally identifiable information is automatically collected. Personally identifiable information provided by site visitors through our web site or email will not be shared with any third party without your explicit consent or as required by law. Providing this information is strictly optional. Visitors who have provided us their (email) address may periodically receive mail or email from The Results Lounge with information about our services and products.

If you elect to keep your record private, or do not wish the receive mail/email from The Results Lounge in the future, please let us know by sending us an email, calling, or writing us.